Retail Sales Associate

Job Description - Retail Sales Associate

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Title
Retail Sales Associate

Summary
Reporting to the Retail Manager, Retail Sales Associates play an integral role in shaping the
Publican House brand. Working in a fast-paced, high-energy environment, our Retail Sales
Associates represent and promote the Publican House and its products through customer
service in our on-site Retail Store. This position will require a flexible work schedule for
approximately 20-30 hours per week with variances based on weather, seasonality and needs
of the business. Weekend availability (Friday – Sunday) is an asset.

Duties & Responsibilities
Deliver an enjoyable experience by engaging with customers in a positive, friendly and
courteous manner; helping customers by listening and answering questions; and by
showing appreciation for their patronage and loyalty.
• Count money in cash drawer at the beginning and end of shift to ensure accuracy.
Reconcile totals at end of shift to point-of-sale system.
• Understand products and services and be able to communicate this information to
customers when asked.
• Process payments by cash, debit and credit and issue receipts, refunds or change to
customers
• Ensure beer fridge is fully stocked at all times.
• Clean & fill growlers
• Answer phone enquiries and direct calls to the appropriate individual.
• Maintain a clean and orderly retail space.
• Maintain a professional appearance, demeanor, and attitude at all times.
• All other duties as required/requested

Knowledge, Experience & Qualifications
•Exceptional customer service skills. Prior retail/ serving experience is mandatory.
• A passion for great beer and a strong knowledge of beer, the brewing process and beer
styles
• Experience working in a fast-paced environment
• Outgoing with strong public speaking skills
• Excellent communicator, personable, warm and friendly with a positive attitude
• Ability to adapt and thrive in a culture of change and continuous improvement.
• Smart Serve certification
• At least 18 years of age or older
• Ability to work flexible and occasionally long hours
• Must be available to work primarily evening and weekend shifts
• Formal Beer Training, i.e. Cicerone, Prud’homme, etc. is considered an asset
• Ability to lift/ move up to 100 lbs, able to stand for extended periods of time (8 hours).

Publican House is committed to celebrating diversity and to creating a workplace culture that
embraces individuality. Diversity at Publican House means a workplace where individual
differences are recognized, appreciated, respected and responded to in ways that fully
develop and utilize each person’s talents and strengths.

At Publican House, we are also committed to creating a workplace free of barriers that is
accessible to all. Where requested, and in consultation with the applicant regarding his/her
individual accessibility needs, all reasonable accommodations will be made available to
persons with disabilities to support full participation in our recruitment processes.

Please send resumes to resumes@publicanhouse.com. Please note the position you are
applying for in the subject of the email. Publican House is proud to be an equal opportunity
organization and takes pride in our recruitment and hiring standards.

We thank all applicants for their interest, however only those candidates selected for
interviews will be contacted.